Privacy Policy

PRIVACY POLICY

Effective Date: July 31, 2026

Total Build Solutions Inc. respects your privacy and is committed to protecting the personal information you provide when requesting electrical services, communicating with our company, visiting our website, or receiving text messages from us.

1. Information We Collect

We may collect the following information:

* Full name

* Telephone and mobile phone number

* Email address

* Service address

* Property and project information

* Description of the electrical service requested

* Appointment preferences

* Photographs or documents voluntarily provided

* Call recordings and call transcripts

* Payment status and transaction information

We do not directly collect or store complete credit card numbers. Payments may be processed securely by a third-party payment processor.

2. How We Use Your Information

We may use your information to:

* Respond to requests for electrical services

* Prepare and coordinate estimates

* Send secure payment links

* Confirm payments

* Schedule and confirm appointments

* Provide updates related to the requested service

* Return telephone calls and provide customer support

* Maintain business and transaction records

* Improve our customer service

3. SMS and Text Messaging

Customers may voluntarily agree to receive text messages from Total Build Solutions Inc. related to a service they requested.

Messages may include:

* Payment links for evaluation visits

* Payment confirmations

* Appointment scheduling and confirmations

* Changes or updates related to the requested electrical service

* Customer service communications

Message frequency varies according to the customer’s service request. Message and data rates may apply.

Customers may reply STOP at any time to stop receiving text messages. Customers may reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing services.

4. Protection of Mobile Information and SMS Consent

We do not share, sell, rent, or otherwise provide mobile phone numbers or text messaging consent information to third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing or promotional use.

5. Service Providers

We may use trusted service providers to support communications, payment processing, website hosting, scheduling, data storage, or other business operations.

These providers may process information only as necessary to provide services on our behalf and are not authorized to use mobile numbers or SMS consent for their own marketing or promotional purposes.

6. Information Sharing

We may disclose information when reasonably necessary to:

* Complete services requested by the customer

* Process payments

* Comply with applicable laws, court orders, or governmental requests

* Protect the rights, safety, and property of Total Build Solutions Inc., our customers, or others

We do not sell personal information.

7. Data Security

We use reasonable administrative and technical safeguards to protect personal information. However, no internet, telephone, or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Choices

You may request that we correct or delete certain personal information, subject to legal and business recordkeeping requirements.

To stop text messages, reply STOP.

For text messaging assistance, reply HELP or contact Total Build Solutions Inc. by telephone.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Us

Total Build Solutions Inc.

Telephone: (813) 535-5834

Website: www.totalbuildsolutionsfl.com